Get help with your account, credits, billing, or a cat portrait.
Email support@frameow.com.
For a portrait issue, include the artwork or generation ID. For a billing or refund request, include the order reference and what happened. For privacy or account deletion, contact us from the email linked to your account. Please do not send passwords, verification codes, or full card details.
Your message is handled by the Frameow team. We reply within two business days and aim to complete an initial review of ordinary cases within five business days. Complex cases receive a progress update; urgent illegal-content reports receive priority.
For safety reports or appeals, include the generation or artwork ID and a brief explanation. Do not attach illegal imagery. Read our Acceptable Use Policy and refund policy.