The terms that apply when you use Frameow to create digital cat portraits
2026/09/19
Frameow is an independent developer project maintained by the Frameow team. “Frameow” is the project name; references to the team describe who maintains and supports it.
These Terms of Service apply when you access Frameow, create an account, purchase credits or a subscription, or use the cat portrait generation service. By using Frameow, you agree to these terms. Read our Privacy Policy for how we handle your information.
You must be 18 or older to create an account, generate portraits or purchase credits or a subscription. You must actively confirm this before registration, or before creating or purchasing with an existing account that has not yet confirmed. Public browsing does not require an account.
One email address identifies one Frameow account. The same email may be used with an email verification code or a linked Google sign-in without creating a second account. You are responsible for access to your email and for activity performed through your account.
Frameow supplies AI-generated digital cat portraits. It does not supply hand-painted commissions, prints, canvases, frames, shipping, or image enlargement. Frames and room scenes on the website are display mockups. Review the generated image and its pixel dimensions before arranging any printing through a third party.
You may download your portrait, share it, and arrange personal printing, provided you have the rights to the source material. Frameow does not guarantee copyright protection, exclusivity, or clearance of third-party rights in AI-generated output.
You may upload only photos and other material that you have the right to use. Frameow uses your selected photos, style, and settings to request a generated digital portrait using GPT Image 2 through KIE.ai. Frameow is an independent service, not an official product of the model provider.
AI-generated results can vary. A style preview may show approximate text placement before generation, but the final image can differ. Frameow does not guarantee a particular artistic result or exact likeness.
By uploading a photo or submitting other material, you confirm that you own it or have the permissions needed for Frameow and its service providers to process it and generate your requested portrait. You are responsible for obtaining any necessary copyright, trademark, likeness or other permissions, and for your use, downloading, sharing, publishing or printing of the resulting portraits.
Frameow's generation and safety checks do not verify ownership, licenses or third-party rights. A successful generation or download is not confirmation that the material is authorized, that the output is free of third-party rights, or that it is protected by copyright. Copyright or trademark uncertainty alone is not an automatic generation or delivery block. You remain responsible for checking permissions before using a portrait, including for commercial purposes.
This does not permit infringement or remove the reporting process below. We may respond to substantiated rights complaints and restrict the affected content. Nothing in this section excludes responsibilities or rights that cannot be excluded under applicable law.
Portrait generations use credits. The required credit amount may vary by style or model and is shown before generation when available.
A new account receives the current month’s free monthly credits at registration. Free monthly credits follow the monthly credit cycle. One-time credit packs can be purchased with or without a subscription and are valid for one year. They do not renew automatically. Subscription credits are issued each month and expire at the end of that monthly credit period, without rollover. Annual subscriptions are billed yearly but still receive credits monthly, not all at once. Separately purchased credits keep their original 365-day validity after a subscription is canceled. Credits are spent in earliest-expiry order; when expiry dates match, the oldest grant is spent first.
All accounts can preview, download, and share their portraits without a Frameow watermark. These image rights do not depend on a subscription.
You can share the same image you download. You can also choose to copy a public style link so others can create with their own photos. That link does not make your photo or portrait public, and is never required for sharing.
If a style is removed from the active catalog, an existing result may remain visible, but the removed style cannot be used for a new generation.
For Waffo checkout, Waffo Pancake acts as the merchant of record and authorized reseller for the transaction. Frameow supplies the digital service and handles product and account support. Waffo’s Buyer Terms govern the payment transaction. Prices are in USD. Applicable taxes, the billing interval and available payment methods are presented during checkout. By confirming a subscription purchase, you authorize Waffo to collect the stated recurring charge until canceled. Each credit-pack purchase authorizes only the displayed one-time charge; Frameow does not offer automatic credit top-ups. Subscriptions renew at the stated interval until canceled. Manage cancellation through Billing or contact support for help. Cancellation takes effect according to the payment provider’s confirmation and does not end membership before the current paid period finishes. Waffo’s Buyer Terms request cancellation at least 48 hours before the billing period ends. Submit cancellation promptly through Billing; a last-minute request may not prevent a charge already scheduled or processed. One-time credit packs do not renew automatically.
A generation marked as failed releases its reserved credits under their original expiry dates. Technical failures may be retried up to twice; a clear safety refusal stops without another generation attempt. A blocked result is not delivered or charged as a completed generation. Safety-check failures do not bypass checks. A successfully completed image that does not match your artistic preferences is not a technical failure; another generation uses credits again. Credit restoration for a failed job is distinct from a refund of a payment.
The following policy applies to Frameow purchases through Waffo Pancake. Request a refund through support@frameow.com or Waffo’s Buyer Portal. Include your account email, order reference and reason; do not send card details.
| Purchase or issue | Refund policy |
|---|---|
| First Frameow Plus subscription | Request a full refund within 7 calendar days of the initial charge if none of the credits from that subscription payment have been consumed. This is a 0% usage threshold. Using free credits or a separately purchased pack does not, by itself, use subscription credits. |
| One-time credit pack | Request a full refund within 7 calendar days of purchase if none of that pack’s credits have been consumed. Each pack is assessed separately. |
| Subscription renewal, a used pack, or a request outside the 7-day unused-purchase window | No routine change-of-mind refund or refund for an unused part of a subscription period. The billing-error, service-failure, Waffo review and mandatory-rights exceptions below still apply. |
| Duplicate or incorrect charge, unauthorized payment, missing paid entitlements, or purchased service that cannot be accessed | We investigate with Waffo. Confirmed duplicate charges qualify for a full refund of the duplicate amount; other billing errors are corrected or refunded as appropriate. Missing entitlements are restored or, if delivery cannot be completed, refunded through Waffo. |
| Verified service outage within our control lasting at least 72 consecutive hours | A proportionate service credit or refund for the affected paid service, coordinated with Waffo. Individual failed generations release their reserved credits as described above. |
| Defective or misdescribed service, or mandatory consumer rights | The applicable remedies remain available, including where credits were used or the 7-day window has ended. |
“Consumed” means credits finally charged for a completed generation, not credits temporarily reserved for a pending job. Pending jobs must settle before usage can be verified, but a request submitted within 7 days keeps its original request date. Stop using the relevant paid credits while your request is reviewed. Credit balances and allocation records identify which purchase funded a generation; we do not treat all account activity as use of every purchase.
The unused-purchase refund terms above do not provide unlimited free revisions or guarantee artistic satisfaction. A successful portrait that differs from your preferences is not a technical failure; a further generation normally consumes credits. This does not limit the stated refund eligibility or a claim that the service was defective, misdescribed or not delivered.
We acknowledge requests within 2 business days and aim to complete an initial review of ordinary cases within 5 business days. Complex cases receive a progress update. Frameow coordinates product and usage evidence; Waffo processes payment refunds. Approved refunds return to the original payment method, with processing within 14 business days of approval under Waffo’s Buyer Terms; the bank’s posting time can differ.
Waffo’s Buyer Terms separately allow refund requests within 120 days after product delivery. That is an application and review window, not a promise of an unconditional refund and not a replacement for the 7-day unused-purchase policy above. Waffo may review defective or misdescribed products, unauthorized or erroneous transactions, access failures and other grounds under its terms. You may raise a complaint through Waffo if you disagree with its determination.
A full subscription refund ends the refunded membership entitlement; cancellation without a refund leaves access active until the paid period ends. Credits attributable to a refunded or reversed payment are adjusted after the provider confirms the result. Other independently purchased packs keep their own validity and are not canceled merely because a subscription ends. Refunds do not add a watermark to existing artwork.
Waffo’s consumer terms also describe a 14-day cancellation right, an exception for digital content already started, and how initial subscriptions and renewals differ. These provisions and mandatory consumer rights remain applicable. Calling a purchase “digital” or issuing credits does not, by itself, establish that every withdrawal right has been waived. Nothing in this policy excludes rights that cannot be excluded under applicable law.
These rules apply to photos, template text, generated results and use of the service. Do not submit or create:
Do not attempt unauthorized access, disrupt the service, automate abusive traffic or bypass safety controls. Frameow is for cat portraits; upload photos you have the right to use.
We use automated checks on the submitted content before generation and on the final output before making a portrait available. DeepSeek provides the vision model used for these checks through its official API. A content-safety refusal or uncertainty is not automatically delivered, and an unavailable check does not permit generation or release. We maintain versioned prohibited-term and request rules, review them at least every 30 days, and update them in response to substantiated reports, observed bypasses or provider-policy changes. Automated review can make mistakes. These checks address content safety and cat suitability, not copyright or licensing clearance; see Photo Rights and Your Responsibilities above.
To report prohibited content, infringement or a suspected mistake, email support@frameow.com. Include the generation or artwork ID, relevant page URL and a brief explanation; rights holders should identify the protected work and their authority. Do not email illegal imagery. The Frameow team reviews reports and may block the affected request, restrict access to content, limit abusive use, or suspend accounts as appropriate. Human review is limited to what is needed for the case. An appeal does not automatically provide a free new generation or bypass the checks.
Account deletion is requested through support and has a 30-day waiting period. When deletion is completed, the account and its online product data are removed. Account deletion does not restore or create eligibility for repeated new-account credits.
Frameow depends on external infrastructure and AI providers. The service may occasionally be delayed, unavailable, or unable to complete a generation. We may update, replace, or remove models and styles as provider availability changes.
We may update these terms as the product changes. We give at least 14 days’ advance notice of material changes by email or a prominent in-product notice, except where law or urgent security needs require earlier action. The date at the top identifies the version; changes do not retrospectively remove refund rights attached to an earlier purchase. Continued use after the effective date means the revised terms apply.
Questions, reports and appeals are handled by the Frameow team at support@frameow.com. We reply within two business days and aim to complete an initial review of ordinary cases within five business days. Complex cases may take longer; we will provide an update. Urgent illegal-content reports receive priority.